Telehealth is the delivery of health care services at a distance through the use of technology. It can include everything from conducting medical visits over the computer, to monitoring patients’ vital signs remotely. Telehealth can be delivered in one of three ways:
- Synchronous—when the doctor communicates with the patient in real time via computer or telephone
- Asynchronous—when data, images, or messages are recorded to share with the doctor later
- Remote patient monitoring—when measurements such as weight or blood pressure are sent to the health care provider
I provide services using a secure telehealth platform by Zoom Video Communications https://zoom.us/ and https://doxy.me/en/patients/. In order to use these services, you will need a high-speed internet connection, a computer with speakers and camera for videoconferencing. To ensure privacy and confidentiality, the computer you use should be private and accessible by you only. You will need to make sure you are in a location that is private. You should not be using public wi-fi connection or your cell phone. By accepting a videoconferencing invitation, you indicate that you consent to the use of telehealth services. You may decide to withdraw your consent at any time. If for any reason you are unable to use the above videoconferencing platforms, or are uncomfortable with those, you may choose to connect by telephone. The interaction during a telehealth visit is private and confidential, just like during a face-to-face in-person visit. There is no audio or video recording of the session.
Email and text messaging are not considered secure forms of communication. To protect your privacy, please refrain from using these forms of communication to share confidential information. I do not use text messaging for any type of communication. I may use email for transmitting information that does not contain health information, e.g. for initial contact, appointment reminders.